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Product Queries / Issues

My collagen is lumpy, is this ok to use?

Yes, it is okay to consume as lumps are generally formed from the milk/coconut milk powder heating up inside the tub. However, if there is any strange odour or discolouration then we advise you to discontinue use, please get in touch and depending on

My marine colagen is discoloured, is this ok?

A reason for discoloration is due to oxidation of Vitamin C for exposure to air/light/high temperature. This can be from where the tub is stored e.g. outside pantry on counter top in direct sunlight or sat next to kettle. If the tub is almost complet

Why are there black spots in my collagen?

We understand that finding black sports in your product might be alarming but this is normal for the Vanilla Collagen due to Vanilla beans used during the production stages. This can also be seen in our Caramel Collagen products from when the sugar i

I have other issues with my product!

If you have any issues with your product that you cannot find answers for within our help center, please get in touch with our team via email or by using our online chat and we will be on hand to help you out as quickly as we possible can!

Why didn't my Dose come with a scoop?

Here’s the scoop – we’ve ditched ours!. As a brand, we’re always on the lookout for ways to further our eco-friendly journey and part of doing so, we’ve removed our scoop to reduce excess waste. We hope you can understand our mission towards becoming

Why isn't my tub full?

All of our products are filled on weight and due to the powders having a dense mass weight, it is not as full to the top. When the tubs are filled there has to be extra room in them so they don’t burst due to the pressure.