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Dose & Co. (NZ)

What’s your return/refund policy?

Do you ship worldwide?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Do you offer free shipping?

How long does delivery take?

How do I know when my order has been shipped?

My package is delayed, what can I do?

Why am I being charged tax when I am ordering inside of the US?

Orders & Shipments

How do I cancel my membership/subscription?

Subscription Information

How to sign up for a subscription?

Can I change flavours on my subscription?

How much discount do I get by subscribing?

Can I change how often my orders get sent out?

Can I use a buy now pay later service to pay for my subscriptions?

Why doesn't my discount code work on subscriptions?

Can I change my subscription delivery address or payment details?

How do I change the delivery date for my subscription?

How will I know when my next subscription is being sent?

Subscriptions

How do I apply promo/discount codes?

What happens if my Credit Card declines?

I have an issue with my discount code.

Checkout & Website

What shops can I find Dose & Co. in?

Which collagen is best for me?

Which product should I try first?

Can I take more than 1 dose of collagen per day?

Can I take multiple types of collagen together?

What is Dose & Co?

Who founded Dose & Co?

Is Khloé Kardashian still part of the team?

When will you be back in stock?

I can't find Dose in my local store?

When will your Protein Powders be back in stock?

Can men use Dose?

Can I cook with my collagen?

Doesn't heat destroy collagen? How can I cook with it?

Your website says that your collagen is sourced from Brazil, is it linked to the deforestation of the Amazon?

How do I recycle Dose products?

General Queries

Can I take collagen whilst pregnant?

Can I take Dose whilst breastfeeding?

How come some of your labels have changed?

Where are your products manufactured?

Where should I store my collagen?

When will I start to see results?

Can the collagen creamer be used in drinks other than coffee?

What types of collagen do you use?

What is the difference between Marine and Bovine collagen?

What destroys collagen?

How does collagen work?

Is collagen safe for children to consume?

Has your product gone through a hydrolyzation process?

What is the molecular size of your collagen?

Are your products FODMAP friendly?

What is Hyaluronic acid?

When does my collagen expire?

Can I consume collagen after the best before date?

Collagen Information

Do your products contain nuts?

Are Dose & Co. products gluten free?

Do your products contain sweetener?

Do you use artificial sweeteners, fillers or binders?

Why do you have Maltodextrin in your products?

Are Dose & Co. products vegan?

Do Dose products contain Sesame?

Are your products keto friendly?

Are your products kosher?

Are your products halal?

Are your products dairy-free?

Are Dose products cruelty-free?

The DF Vanilla creamer lists Monk Fruit as an ingredient on the tub but not online, why is that?

Do your products contain soy?

Is Dose & Co. FDA Approved?

What amino acids are used in your bovine collagen?

What amino acids are used in your marine collagen?

How many grams of niacinamide is in the marine collagen? Is there any Hyaluronic acids?

Are there hormones in your collagen?

What type of collagen does Dose & Co. contain?

What is your marine collagen made from?

What is your bovine collagen made from?

Do you use hydrolyzed collagen?

Do your products contain verisol?

Do your products contain Hyaluronic acid?

Do all your products contain Biotin?

Do you include any estrogen compounds in your ingredients?

Is there any gelatin in your products?

Do your products contain sulfites?

Is your collagen protein an isolate version?

Do your products contain tryptophan?

Does your marine collagen have any other excipients/bulking agents not listed in the ingredients?

Are your products manufactured in a shellfish free facility?

Ingredients & Allergens

My collgen is lumpy, is this ok to use?

My marine colagen is discoloured, is this ok?

Why are there black spots in my collagen?

I have other issues with my product!

Why didn't my Dose come with a scoop?

Why isn't my tub full?

Product Queries / Issues

For information and questions relating to placing orders, issues with orders, and information on shipments.

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